This FAQ page brings together the most common questions from 98s players across Pakistan. Whether you have just registered and want to know how to make your first PKR deposit, or you are an existing player trying to figure out why your withdrawal is taking longer than expected, this page is the right place to start. The questions are grouped by category so you can jump straight to what you need.
If your specific question is not answered here, the 98s support team is available 24/7 via live chat from within your account. New player queries are treated as a priority, and most issues are resolved in a single chat session.
Account & Login
Registration is free and takes under two minutes. Click the Register button, enter your full name, email address, Pakistani mobile number, and choose a strong password. Confirm you are 18 or over, accept the terms, and submit. A verification email will be sent to you — click the link inside to activate your account. Once verified, you are ready to log in, make your first PKR deposit, and start playing.
Go to the Login page and click "Forgot your password?". Enter the email address or mobile number you registered with and a reset link will be sent to you. Follow the instructions in the message to create a new password. If the email does not arrive within a few minutes, check your spam or junk folder. Still nothing? Contact support via live chat with your registered email and they will sort it out quickly.
No. 98s strictly allows one account per player. Duplicate accounts may result in both accounts being suspended and any pending bonuses or balances being voided. If you have lost access to a previous account, contact support before registering again — they can help you recover access to your original account safely.
Basic account verification is done by clicking the link in the email sent to you right after registration. Full identity verification — which is required before larger withdrawals can be processed — involves submitting a copy of your CNIC. You will be prompted to complete this step from within your account when needed. The process is straightforward and usually reviewed within one business day.
You can update most account details from the Account Settings section after logging in. Some changes — like updating your registered mobile number or email address — may require identity verification first as a security measure. If you are having trouble updating any detail, contact support via live chat and they will guide you through the process.
Deposits
98s supports the most popular payment methods used in Pakistan. You can deposit using JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and mobile wallets. All deposits are processed in PKR so there are no currency conversion fees or surprises. Head to the Deposit page after logging in to see the current list of available options and any minimum deposit amounts.
Most deposits via JazzCash, Easypaisa, and Raast are credited to your 98s account instantly or within a few minutes. Bank transfers can sometimes take longer depending on your bank's processing times — typically within a few hours during business days. If your deposit has not appeared after 30 minutes and the funds have been debited from your payment account, contact support with your transaction reference number and they will investigate straight away.
Yes, minimum deposit amounts apply and may vary by payment method. The current minimums are displayed on the Deposit page for each available payment option. In general, 98s tries to keep minimums accessible so that players with different budgets can participate without needing to commit a large amount upfront.
98s does not charge any additional fees on deposits from its end. However, your payment provider — such as your bank or JazzCash — may apply their own transaction charges. It is worth checking with your payment provider if you are unsure. The amount you deposit in PKR is the amount that will be credited to your 98s balance, minus any third-party charges from your end.
This can occasionally happen due to a network interruption or a processing delay on the payment provider's side. First, wait 15–30 minutes as the transaction may still be processing. If your 98s balance has not updated after that time, contact live chat support immediately and provide your transaction reference number, the payment method used, the amount in PKR, and the approximate time of the transaction. The team will trace the payment and resolve the issue.
Withdrawals
Log in to your account and go to the Withdrawal page. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR, and confirm the request. Make sure your account is verified before requesting a withdrawal, as unverified accounts may have withdrawal requests held for review.
Withdrawal processing times depend on the method selected. JazzCash and Easypaisa withdrawals are generally processed within a few hours. Raast transfers are typically fast as well. Bank transfers can take 1–3 business days depending on your bank. Withdrawals are subject to an internal review process before funds are released, which usually takes no more than 24 hours for verified accounts.
Yes, both minimum and maximum withdrawal limits apply and may vary by payment method. These limits are shown on the Withdrawal page for each option. Players who have completed full identity verification typically have access to higher withdrawal limits. If you regularly need to withdraw larger amounts, completing your verification early is strongly recommended.
Withdrawals can be delayed or declined for a few reasons: your account identity verification may be incomplete, an active bonus may have wagering requirements that have not yet been met, or the withdrawal amount may exceed the daily limit for your chosen method. Check your account notifications for any messages about your request. If nothing is shown, contact support via live chat and they will explain the exact reason and the steps needed to resolve it.
Bonuses & Promotions
New players at 98s are eligible for a welcome bonus on their first deposit. The exact bonus details — including the amount, match percentage, and wagering requirements — are shown on the Promotions page. Bonuses are updated regularly, especially around major cricket events like PSL season and T20 internationals, so check back often for the latest offers. To claim a welcome bonus, make sure to opt in during your first deposit if the option is presented.
Wagering requirements (also called playthrough requirements) mean that a bonus amount must be played through a set number of times before it can be withdrawn as real money. For example, if a bonus has a 20x wagering requirement and you received PKR 500 as a bonus, you would need to place PKR 10,000 worth of qualifying bets before the bonus converts to withdrawable funds. The exact requirements for each promotion are listed in the bonus terms on the Promotions page.
No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully completed. You can, however, withdraw your original real-money deposit at any time — though doing so before completing the wagering requirements may cause the remaining bonus funds to be forfeited. Always read the specific terms for any bonus before opting in so you understand the conditions.
Yes, most bonuses at 98s have an expiry period. If the wagering requirements are not completed within the timeframe specified in the bonus terms, the bonus and any winnings derived from it will be removed from your account. The expiry period varies by promotion and is clearly stated on the Promotions page and in the bonus-specific terms. It is a good idea to check how much time is remaining on an active bonus from your account dashboard.
Games
98s offers a wide range of games including slots, live casino tables (blackjack, roulette, baccarat), bingo rooms, and more. The full collection is accessible from the Game Lobby. New titles are added regularly, and during major cricket events like PSL and T20 internationals, special themed games and promotions are often available for Pakistan players.
Some slots and games on 98s offer a demo or free play mode that lets you try the game without using real PKR funds. This is a great way to get familiar with a game's mechanics and features before playing with real money. Live casino games, however, require a real-money balance and cannot be played in demo mode. Check the game lobby — titles with a free play option will have it indicated on the game tile.
If a game disconnects or crashes during an active round, the game server typically records the state of the round at the point of disconnection. When you reload the game and log back in, the round should resume or be resolved automatically based on the outcome already determined server-side. If the result seems incorrect or a bet appears to have been lost due to a technical failure, contact support with the game name, the approximate time, and the bet amount — the support team can check the server logs and investigate.
All games on 98s use a Random Number Generator (RNG) to determine outcomes, which ensures that every spin, card draw, or dice roll is completely random and independent of previous results. Slots also display their Return to Player (RTP) percentage, which indicates the theoretical long-term payout rate. Live casino games use real dealers and physical equipment streamed in real time, giving you full visibility of how each hand or spin plays out.
Responsible Gaming
98s is strictly for adults aged 18 and above. By registering, you confirm that you meet this age requirement. Players found to be under 18 will have their accounts closed and any balances will be handled according to the platform's terms. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.
Yes. 98s provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits to help you manage your spending. These tools are available from within your account settings. Setting a limit is a practical way to stay in control of how much you spend on gaming each period. Once a limit is set, it takes effect immediately and can usually only be increased after a cooling-off period.
If you feel that gaming is taking up too much of your time or budget, it is important to act on that feeling early. 98s offers a self-exclusion option which lets you temporarily or permanently restrict your own account access. You can also set cooling-off periods or use the deposit limit tools to slow down your play. Visit the Responsible Gaming page for detailed guidance on the tools available and how to use them. Gaming should always be a form of entertainment, not a way to generate income or recover losses.
Self-exclusion can be requested through the Responsible Gaming section of your account settings, or by contacting support directly via live chat. You can choose a specific exclusion period — such as 30, 90, or 180 days — or request a permanent exclusion. During a self-exclusion period, you will not be able to log in or make deposits. Marketing communications will also be suspended. This is a firm commitment — exclusion periods cannot be shortened once applied.
Can't find your answer?
If your question is not covered above, visit our live chat support available 24/7 after you log in. Alternatively, browse our full Responsible Gaming page for detailed guidance on account controls and safe play habits.
18+ Only – Play Responsibly
Online gaming is intended for adults only. Only play with money you can afford to lose. Set time and spending limits, take regular breaks, and never chase losses. If gaming stops being fun, take a break.
Why Choose 98s
What Makes 98s Different for Pakistan Players
Beyond answering your questions, here is a quick summary of the core things that make 98s the go-to gaming platform for players across Pakistan.
PKR Deposits & Withdrawals
Everything on 98s runs in Pakistani Rupees. No currency conversion, no hidden fees. Deposit and withdraw using JazzCash, Easypaisa, Raast, bank transfer, or mobile wallets with ease.
500+ Games in the Lobby
From high-volatility slots and live blackjack tables to bingo rooms and new releases — the 98s game lobby has something for every type of player, accessible instantly after login.
Secure & Encrypted Platform
Your account, personal data, and PKR balance are protected with SSL encryption at all times. Login sessions are secured and automatically expire after inactivity to keep your account safe.
Cricket & PSL Season Promos
98s runs special promotions during Pakistan Super League matches, T20 internationals, and other major cricket events. Log in during the season to find bonus offers tailored for Pakistan fans.
24/7 Live Chat Support
Got a question that this FAQ does not cover? The 98s support team is available around the clock. Logged-in players get faster responses as the team can access account details directly.
Responsible Gaming Tools
98s takes player wellbeing seriously. Set deposit limits, cooling-off periods, or request self-exclusion directly from your account. Gaming should always be fun and within your means.
Get Started
Ready to Play at 98s?
You now have the answers you need. Create your free account in under two minutes, make your first PKR deposit using JazzCash or Easypaisa, and explore 500+ games in the lobby today.
Free to register
PKR deposits accepted
18+ only
Play responsibly